Returns and Exchanges

If you have any issues with your purchase then please let us know as soon as possible so that we can do whatever possible to rectify it. 

If you are not satisfied with your purchase, you can return it to us in it's original condition within 14 days. 
If you choose to return, please indicate what the issue is and whether you would prefer a refund of the purchase price or a replacement. Customers must quote their invoice number, name and address with all returns so that we can match it up with our records. Return shipping must be prepaid by the customer and traceable to ensure safe and documented delivery. Items must be in original condition as purchased.

Please note that due to hygiene reasons earrings are non-refundable unless faulty or wrongly described.

Please take care when ordering (especially custom designs) and make sure that there are no spelling errors and that you are happy with the font requested. If you are unsure then please just ask, we are here to help!  Whilst every care is taken to avoid inaccuracies final checking on bespoke and custom orders in the proofing stage remains the clients responsibility. 

If you have received your order and it is damaged, please send photos and your order number in an email to louise@impack.ie and we will arrange a replacement ASAP. 
 

EXCLUSIONS
Impack Design cannot offer an exchange or refund for sales items.
Impack Design cannot offer an exchange or refund on customised items unless there is an issue with print quality or the item is damaged.
We cannot issue a refund should an allergic reaction occur with jewellery products. Please note that due to hygiene reasons earrings are non-refundable unless faulty or wrongly described.

HOW TO RETURN

Return shipping must be prepaid and traceable to ensure safe and documented delivery.
Impack Design cannot take responsibility for missing incoming deliveries.
Return shipping charges are not refundable.

Send the returned item(s) to:
Impack Design
Inish Rua
Askill
Bunnacurry
Achill Island
Co. Mayo
Ireland
F28 X744

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